Refund policy

Return & Refund Policy

Last updated: July 24, 2026

At UNA, we want you to feel confident in your purchase. Because skincare and cosmetic products are personal-use items, we handle returns carefully to protect product quality, hygiene, and customer safety.

Return window

You may request a return of an eligible item within 30 days of delivery.

To start a return, contact us at support@myuna.co with your order number, the item you would like to return, and the reason for your request.

Please do not send products back before we confirm the return instructions.

Eligible returns

To be eligible for a return, an item must be:

  • unused, unopened, and in its original sealed packaging;

  • in the same condition in which it was received; and

  • returned within the applicable 30-day return window.

For hygiene and safety reasons, we generally cannot accept returns of products that have been opened, used, tampered with, or returned without their original packaging.

This does not limit any rights you may have under applicable law.

Damaged, incorrect, or defective items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us at support@myuna.co within 7 days of delivery. Include your order number and clear photographs of:

  • the shipping packaging;

  • the product; and

  • any visible damage, defect, or incorrect item.

If we confirm that UNA or our fulfilment partner made an error, we will provide appropriate return instructions and, where applicable, a replacement or refund. UNA will cover reasonable return-shipping costs for confirmed damaged, defective, or incorrectly supplied items.

Cosmetic reactions and product concerns

If you experience irritation, an unexpected reaction, or another product concern:

  1. Stop using the product immediately.

  2. Contact a qualified healthcare professional if appropriate.

  3. Contact UNA at support@myuna.co with your order number and details of the concern.

We take product-quality and safety reports seriously. Refund eligibility for opened products is assessed case by case and does not replace medical advice.

The FDA advises consumers who experience a cosmetic reaction to stop using the product, contact a healthcare provider, and report the issue to the FDA where appropriate.

Non-returnable items

Unless required by applicable law, the following are not eligible for return:

  • opened or used cosmetic products;

  • products without original packaging;

  • gift cards;

  • final-sale or clearance items clearly marked as non-returnable at the time of purchase;

  • items damaged through misuse, improper storage, or normal wear; and

  • products returned outside the stated return window.

Return shipping costs

Customers are responsible for return-shipping costs for eligible change-of-mind returns, unless we confirm that the item was damaged, defective, or incorrectly supplied.

Original shipping charges are non-refundable unless the return results from our error or is otherwise required by applicable law.

We recommend using a tracked shipping service for returns. UNA is not responsible for return packages lost in transit before they are received by us.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund has been approved.

If approved, your refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If an order cannot be shipped within the delivery period we promised, we will contact you with the option to agree to the delay or cancel the unshipped portion of the order for a refund, as required by applicable law.

Subscription orders

Manage or cancel anytime: Sign in to your UNA account using the email linked to your subscription, then select Subscriptions to skip, pause, update, or cancel future deliveries. Cancellation applies to future renewal orders and does not automatically cancel an order already processed or dispatched.

You may contact us on support@myuna.co before your next order is processed to also cancel your subscription. 

Once a subscription order has been processed or dispatched, it is subject to this Return & Refund Policy. Cancelling a subscription does not automatically cancel an order that has already been processed.

Contact us

For return, refund, or product-quality questions, contact:

UNA LLC
16192 Coastal Highway, Lewes, Delaware, 19958
Support@myuna.c