Shipping Policy

Last updated: July 24, 2026

Thank you for shopping with UNA.

Where we ship

UNA currently ships to addresses in the United States. We do not currently ship to P.O. boxes, freight-forwarding addresses, or international destinations unless explicitly stated at checkout.

If international shipping becomes available, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless clearly stated at checkout.

Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Unless UNA expressly offers free shipping as part of a clearly stated promotion, customers are responsible for all shipping charges associated with their order.

Processing and delivery

Orders are generally processed within 1–2 business days after payment is authorized. Orders are not processed or dispatched on weekends or U.S. federal holidays.

After dispatch, delivery is typically expected within 5–10 business days, depending on the delivery area, carrier service, weather, holidays, and other circumstances outside our control.

Delivery estimates are not guaranteed delivery dates. We will only advertise delivery timeframes that we reasonably expect to meet.

You will receive a shipment confirmation email with tracking information once your order has been dispatched, where tracking is available.

Delays

Occasionally, a shipment may be delayed because of high order volumes, carrier disruption, weather, or circumstances outside UNA’s reasonable control.

If we cannot ship your order within the timeframe stated at checkout, we will contact you with an updated estimated shipping date and provide the option to:

• agree to the delay; or

• cancel the unshipped portion of your order for a prompt refund.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

UNA is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect, incomplete, or undeliverable address supplied by the customer. Please contact us as soon as possible at [support email] if you need to correct an address. We cannot guarantee changes once an order has been processed or dispatched.

Lost, damaged, or missing deliveries

If your order appears lost, damaged in transit, or missing after being marked as delivered, contact us at support@myuna.co within 7 days of the delivery status.

Please include your order number, photographs of any damaged packaging or products, and a brief description of the issue. We will review the matter and, where appropriate, work with the carrier and provide a resolution in accordance with applicable law.

Contact us

For shipping questions, contact:

UNA
16192 Coastal Highway, Lewes, Delaware, 19958
support@myuna.co